Delivery Information

EU Orders

FREE Delivery Over 100 euros
We offer free delivery on EU orders over 100 euros. Most orders are despatched the same day, though during busy periods, it may take an extra day or so to despatch your order. Orders qualifying for free delivery are usually sent via DEUTSCHE POST. 
The shipping time takes 3-10 days to EU countries and UK
To USA the shipping time takes 7-10 days, the rest of the world: 2-4 weeks.
There is Express shipping option via DHL Express.

Most orders are despatched the same day, though during busy periods, it may take an extra day or so to despatch your order. Most orders arrive within 7-15 working days. However, please keep in mind that it takes 20 days for delivery. Please be aware that parcels sent to The Highlands, Islands and some remote areas, may take longer to reach you. For large, heavy or high value orders we reserve the right to upgrade delivery to an insured next-working-day courier service at no extra cost. If you require your items urgently, please consider our EXPRESS next-working-day courier option.

.
International Orders
Deutsche post International (untracked): Most international orders are sent via Deutsche post. The maximum permitted weight per package is 2kg (including packaging), so if your order weighs more than 2kg, you will be charged for two packages. If your order weighs more than 4kg, you will be charged for three packages, and so on. Packaging adds around 10% to the weight of the goods, so please keep in mind for this when calculating the weight of your package. We do not make a profit from our postage charges – they simply reflect what ASENDIA charge us. Orders are usually delivered within 7-14 working days, though can sometimes take longer. Due to the current situation, we must ask customers to wait for 6 weeks before we class a parcel as missing, as we have found that parcels are arriving during this timeframe. Unfortunately, we have no control over how long the international postal system will take to deliver your order.
DHL Express International (tracked): We are able to offer a tracked DHL Express courier option for certain countries. Orders received before 1:30pm GMT/BST (Monday-Friday) will be despatched the same day. Orders received after this time will be despatched on the next available working day. You will be supplied with a tracking number to follow the progress of your parcel. We charge a delivery price per 2kg of parcel weight as the cost varies depending on the weight and dimensions of the parcel. Packaging adds around 10% to the weight of the goods, so please keep in mind for this when calculating the weight of your package.
International orders are usually delivered within 10-14 working days, though can sometimes take longer. Unfortunately, we have no control over how long the international postal system will take to deliver your order. Please note that there has recently been an increase in customs and security checks for orders arriving by air to the USA and Canada, which means that North American orders are taking occasionally a number of weeks to be delivered.
International Orders – Currency
All prices on our website are in euros. When placing an order for delivery outside of the EU, you will be charged in euros, and your credit card company or bank will convert the amount into your local currency (e.g. Dollars, etc). For an idea of the cost in your local currency, try the XE Currency Converter. (Please be aware that the amount you are charged by your bank or credit card company will not exactly match the amount shown by the converter; use this tool as a guide only.)

SECURE PAYMENT