If you experience any problems with any of our items, please contact us by calling +359897211902 or emailing knit_crochet@abv.bg. When any products you receive from us prove to be faulty, we will arrange for a replacement or refund - whichever you prefer. Before returning faulty items to us, please contact us, and we will arrange to cover the cost of returning the faulty ones. When you decide to return any products which are not faulty, please ensure you return them to us within 60 days. We will arrange for a full refund of the cost of the products, providing the items are unused, unopened and in a saleable condition.
You will be liable for the costs of shipping the products to us.

When returning any items to us, please pack your items in appropriate packaging and, if possible, include your original invoice. Please enclose a note to let us know your name, telephone number and whether you would like a refund or an exchange for the items you are returning. If you would like an exchange, please let us know which items you would like to have in place of the items you are sending back.
If you are not able to include your original invoice, please be sure to also include your postcode on your note so that we can find your order on our system.
Please contact us to this email address: knit_crochet@abv.bg